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Reset your password

Reset your password using a password reset token.

This password is for a number of University systems, including Raven based websites, Hermes (email) and Desktop Services including the Managed Cluster Service (MCS).

About password reset tokens

A password reset token is a special code that allows you to set your password without knowing its current value. Password reset tokens may be issued by your departmental or college administrators, or by University Information Services.

The token itself should be 16 alpha-numeric characters (letters and numbers). It is not case-sensitive and the hyphens are optional.

NOTE: The password reset token will only be valid for a limited time and will become invalid once it has been used successfully.
Be sure to memorise your new password now.

Choosing a strong password

General tips:

  • Use at least 8 characters.
  • Use a random mixture of upper and lower case letters, numbers, and symbols (but remember that you may need to enter it on a tablet or a smartphone).
  • Avoid dictionary words, names, dates or common phrases.
  • Avoid simple sequences or keyboard patterns such as "qwertyuiop" or "23456789".
  • Consider using the random password generator provided.

The password strength indicator helps to identify common weak passwords. As a guide, you should try to use passwords with a strength value of 50% or higher.

NOTE: for compatibility with a wide range of systems, passwords must only contain ASCII printable characters.

Protecting your password

A strong password is useless if attackers are able to get hold of it:

  • Never store your password on your computer except in an encrypted form.
  • Don't tell anyone your password, not even your system administrator.
  • Never send your password via email, text message or other unsecured channel.
  • Only type your password into official University systems.
  • If you believe your password has been compromised, you should change it immediately.